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Shipping, Return & Refund

Thank you for choosing MAGNERI. We engineer our equipment to strict, tournament-grade specifications. Because we serve competitive players who demand pristine, unblemished equipment, we enforce a strict, transparent shipping, return and refund policy to ensure every item we distribute is completely authentic and factory-fresh.

Shipping Policy

Last Update: June 2026

1. Order Processing Timelines
 
We prioritize swift fulfillment so you can get your gear onto the court as quickly as possible.
 

  • All orders are securely packaged and dispatched from our facility within 1 to 2 business days (excluding weekends and standard domestic holidays).

  • Orders placed after 2:00 PM EST on a Friday or over the weekend will begin processing on the following Monday morning.
     

2. Shipping Rates & Delivery Thresholds
 

  • Orders over $75: Free Standard Domestic Shipping within the continental U.S.

  • Orders under $75: Standard flat-rate shipping calculated at checkout.
     

3. Tracking & Delivery
 

  • Standard domestic delivery typically takes 3 to 5 business days once handed over to the carrier.

  • Tracking details are sent via email as soon as your order ships.
     

4. Lost, Stolen, or Damaged Packages
 
MAGNERI is not responsible for packages once marked as "Delivered" by the carrier. If your order arrives damaged during transit, retain all original box materials and contact support@magneri.com within 48 hours of delivery with photos so we can assist with a carrier claim.

Return & Refund Policy

1. 30-Day Play Trial (Paddles) 

Every Magneri paddle comes with a 30-Day Risk-Free Play Trial. Your 30 days begin on the date of delivery.
 

  • Play-Tested Wear Welcome: Take your paddle to the court. Normal signs of play—including ball marks, minor surface scuffs, and normal grip wear—are fully acceptable.

  • Free Returns & Exchanges: Contact us within 30 days of delivery to initiate a return or exchange. Magneri provides a prepaid standard return label for all U.S. paddle orders with zero restocking fees.

  • Exclusions: The Play Trial does not cover paddles subjected to intentional damage, abuse, throwing, ground impacts, structural alterations, or improper care. Limited to one trial per customer per paddle model.
     

2. Standard Returns (Bags, Balls & Accessories) 

For non-paddle items (backpacks, Aero-V balls, accessories, and bundles):
 

  • Must be returned within 14 calendar days of delivery.

  • Items must be in new, unused condition with original packaging and tags attached.

  • Returned balls must be completely unplayed inside their original packaging.
     

3. How to Initiate a Return or Exchange
 

  1. Fill Out The Form in the contact page with the subject: Return Request - [Your Order Number].

  2. State whether you are requesting a Play Trial Return (Paddle), an Exchange, or a Standard Return (Accessories).

  3. Once authorized, our team will provide your return shipping label and instructions.
     

4. Inspection & Processing Time 

Please allow 3–5 business days from warehouse delivery for our team to evaluate returned gear.
 

  • Approved Paddle Returns: Full purchase price refunded to your original payment method. Zero restocking or shipping fees.

  • Approved Accessory Returns: Refund issued minus the market cost of the prepaid return shipping label.

  • Rejected Accessory Returns: Items showing unapproved signs of wear, missing tags, or removed grip plastic will be rejected. The customer must provide return postage to have rejected items mailed back.

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