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Shipping, Return & Refund

Thank you for choosing MAGNERI. We engineer our equipment to strict, tournament-grade specifications. Because we serve competitive players who demand pristine, unblemished equipment, we enforce a strict, transparent shipping, return and refund policy to ensure every item we distribute is completely authentic and factory-fresh.

Shipping Policy

Last Update: June 2026

1. Order Processing Timelines

We prioritize swift fulfillment so you can get your gear onto the court as quickly as possible.
 

  • All orders are securely packaged and dispatched from our facility within 1 to 2 business days (excluding weekends and standard domestic holidays).

  • Orders placed after 2:00 PM EST on a Friday or over the weekend will begin processing on the following Monday morning.
     

2. Shipping Rates & Delivery Thresholds

We provide premium tier shipping infrastructure across the domestic United States.
 

  • Orders over $75: Every order exceeding a $75 balance (including individual paddles, backpacks, and all Founder Series kits) qualifies for Free Standard Domestic Shipping.

  • Orders under $75: Orders below this threshold will carry a flat, dynamic shipping charge calculated precisely at checkout based on your delivery destination.
     

3. Tracking & Delivery Estimates
 

  • Standard domestic delivery typically ranges between 3 to 5 business days once handed over to the carrier, depending on your distance from our distribution hub.

  • The moment your parcel leaves our fulfillment floor, an automated confirmation email containing your direct carrier tracking link will be sent to your inbox. Please allow up to 24 hours for the carrier system to refresh the initial tracking coordinates.
     

4. Lost, Stolen, or Damaged Transit Packages

MAGNERI is not legally responsible for packages after they have been formally marked as "Delivered" by the shipping carrier. Please ensure your destination address is secure. If your package arrives damaged during shipping transit, please retain all box materials and contact our support team at support@magneri.com within 48 hours of delivery with clear photographs so we can file an insurance claim with the transit carrier.

 

Return & Refund Policy

1. 14-Day Return Window
 
You have 14 calendar days from the official carrier delivery date to initiate a return request. If 14 days have passed since your package was delivered, we cannot offer you a refund, credit, or exchange.
 
2. Strict Product Eligibility Thresholds
 
To protect our players and maintain structural hygiene, all returned items undergo a rigorous physical inspection upon arrival at our warehouse. To qualify for a refund, your items must comply perfectly with the following criteria:
 

  • Paddles: Must be 100% unplayed and unused. The protective factory plastic shrink-wrap around the handle grip must be completely intact, unopened, and unaltered. The paddle face must exhibit zero ball marks, scuffs, chalk dust, or physical signs of contact.

  • Gear & Apparel (Backpacks, Towels, Bottles): Must be returned in their original packaging with all product tags attached. Items must be free of stains, dirt, marks, or signs of outdoor court handling.

  • Balls: Must be returned completely unplayed inside their original packaging box/container.
     

3. Return Shipping & Logistics Fees
 

  • Customer Responsibility: The customer is fully responsible for return shipping costs.

  • Prepaid Label Convenience: Upon approval of your return request, our support team will issue a prepaid return shipping label via email.

  • Mathematical Deduction: The actual market postage cost of that prepaid shipping label will be deducted directly from your final refund amount. Initial shipping fees paid at checkout are non-refundable.
     

4. How to Initiate a Return
 

  1. Do not ship packages back to our manufacturing address without prior approval. Email support@magneri.comwith the subject: Return Request - [Your Order Number].

  2. Provide your full name, proof of purchase, and a brief description of the item you wish to return.

  3. Attach clear, well-lit photographs verifying that the item is unused and that the paddle grip shrink-wrap is fully intact.

  4. Once authorized, secure your gear in its original packaging box, attach the provided label, and drop it off at the designated shipping carrier location.
     

5. Inspection and Processing Time
 
Upon delivery to our facility, please allow 3–5 business days for our inspection team to evaluate the condition of the gear.
 

  • Approved Returns: A refund will be executed back to your original payment method, minus the cost of the return shipping label.

  • Rejected Returns: Items showing signs of court use, missing tags, or altered/removed handle plastic will be rejected. The items will be set aside, and the customer will be responsible for providing return postage to have the used item mailed back to them.

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